Shipping, Cancellation & Return Policy

Shipping

How is my order being shipped?

If you are shipping to California, the District of Columbia, New Mexico, Idaho, or Alaska, your shipment will default to standard ground shipping via United Parcel Service (UPS). If you are shipping to any other US state, your shipment will be scheduled by default through a carrier such as UPS or FedEx. If you would like to adjust your shipping preference, method, or rapidity, you may always adjust your default preferences in your account page or you may of course contact us directly.

Starting March 2021 we will only be shipping via Golden State Overnight (GSO/GLS) by special request and those shipments will not be covered under any of our insurance options. We would also like to advise clients that Golden State Overnight (GSO/GLS) typically delivers your shipment within one business day; however, this is not a guarantee and delivery may occasionally take longer than the overnight period advertised by this vendor, particularly for residential (non-commercial) addresses. Such an eventuality is out of the control of Spectrum Wine.

For our customers in Asia, we default to shipping your order via our next scheduled consolidated shipment to Hong Kong. If you prefer another method of shipping we are happy to accommodate and can adjust your account to ship future orders this way by default.

How quickly should I expect my order to ship?

We own and manage our very own state-of-the-art temperature- and humidity-controlled warehouse and employ a full-time team of warehouse staff to get your order to you as quickly and safely as possible. Typically orders are available immediately after payment is received. Upon receiving payment our staff will automatically schedule your order to ship at the first available time slot. You will receive an email notification shortly after your order is paid with a shipment date. If weather conditions do not permit safe shipping, your order will be held at our warehouse (free of charge) until conditions become safe again. If you have a specific ship time you would like your order to depart, please give us at least 24 hours’ notice so we can prepare your shipment.

Can I pick up my order?

Yes, we love to meet our clients and local pickup is a great option if you are in Southern California. To arrange picking your order up, please be sure to contact us with a preferred day and time frame at least 48 hours prior to your arrival so we can ensure your order is properly prepared. We are open for pickups at our Santa Ana facility Monday through Saturday from 10 a.m. to 6 p.m.

IMPORTANT: Our auction warehouse operations are closed on Saturday and Sunday. All requests for a weekend pickup must be received no later than Friday at noon.

We also have a great retail shop that you are welcome to peruse while you’re here.

What is Weather Hold?

During periods of excessively hot or cold weather, we will store your wine in our temperature- and humidity-controlled warehouse free of charge. Once conditions improve we will begin to schedule your shipment(s) for delivery and you will be notified of its shipment date. If you would still like to ship your order regardless of temperature, we will be happy to arrange this but we will require you to sign a waiver stating you understand the risks of shipping during the current weather conditions.

Can I consolidate multiple orders to help reduce shipping costs?

Yes, we automatically consolidate all the orders you have with us and adjust the shipping expenses accordingly to give you the best price possible. The shipping cost you see on your invoice takes this into account automatically after each new order.

Do you offer consolidated shipping options?

Yes, we offer the following consolidated refrigerated shipping options at the rates listed below:

• United States to JAS Forwarding, Hong Kong:
  • Via Refrigerated Air: $100 per case plus local delivery charges (typically scheduled once per quarter)
  • Via Refrigerated Ocean Container: $30 per case plus local delivery charges (typically scheduled once per quarter)
• Hong Kong to Orange County, CA, United States:
  • Via Refrigerated Air: $100 per case, plus $35 per lot import fee
• Orange County to Manhattan Wine Company, NJ/NY, United States:
  • Via Refrigerated Ground Transport: $20 per piece plus local delivery charges starting at $40. Delivery timelines vary by destination and are coordinated with MWC. Local pickup at the facility is free for MWC customers or $10 per piece for non-customers. (typically scheduled quarterly)
• Orange County to UOVO/Domaine Wine Storage in Washington DC, United States:
  • Via Refrigerated Ground Transport: $20 per piece plus any local delivery charges. Local pickup at the facility is free. (typically scheduled once per quarter)
• Orange County to UOVO/Domaine Wine Storage in Chicago, United States:
  • Via Refrigerated Ground Transport: $20 per piece plus any local delivery charges. Local pickup at the facility is free for UOVO/Domaine Chicago customers or $10 per piece for non-customers. (typically scheduled once per quarter)
• Orange County to UOVO/Domaine Wine Storage in Napa, United States:
  • Via Refrigerated Ground Transport: $20 per piece plus any local delivery charges. Local pickup at the facility is free for UOVO/Domaine Napa customers or $10 per piece for non-customers. (typically scheduled once per quarter)

*We also offer complimentary, refrigerated consolidated shipments to numerous storage facilities in Los Angeles, San Diego, and Santa Barbara. See list below.

Do you offer local delivery?

Yes, we offer refrigerated local delivery to the Greater Los Angeles and San Diego regions via our refrigerated delivery truck. We can accommodate small deliveries as well as larger deliveries of multiple pallets.

$50 per delivery or $200 per pallet.

Do you deliver to professional wine storage facilities?

Yes, we offer complimentary refrigerated local delivery to many professional wine storage facilities in the Greater Los Angeles and San Diego regions.

Below is a list of facilities we are currently delivering to on a routine basis. We are happy to add your facility as well, just give us a call or email so we can connect with the owners of the facility to set up a route.

• Spectrum Wine Storage *Preferred Storage Facility – Santa Ana, CA
• Spectrum Wine Storage *Preferred Storage Facility – Newport Beach, CA
• Wine Cellar Club – Irvine, CA
• Off the Vine Storage – Laguna Hills, CA
• Vintage Storage – Carlsbad, CA
• San Diego Wine Storage – Solana Beach, CA
• San Diego Wine Storage – San Diego, CA
• Coastal Wine Storage – Oceanside, CA
• Los Angeles Fine Arts & Wine Storage – Los Angeles, CA
• The Wine Hotel / Vino Vault – Los Angeles, CA
• The Wine Locker / Vino Vault – Van Nuys, CA
• Wine Vault – Glendale, CA
• The Wine Cellar – Los Angeles, CA
• Liquid Assets Cellars – North Hollywood, CA
• Ideal 55 – Various Locations
• Terminal 55 – Van Nuys, CA
• The Best Cellar – Van Nuys, CA
• Cave Wine Storage – Glendale, CA
• Wine Box – Canoga Park, CA
• Pasadena Wine Storage – Los Angeles, CA

And if your wine storage facility is not on this list just give us a call!

To which US states can you NOT ship wine?

Many US states impose various, oppressive restrictions and costs upon outside firms shipping wine within their borders. For some states, Spectrum Wine Auctions often can, however, utilize external services that hold the relevant licenses to legally ship wine into such states.

Does someone need to be available to sign for my packages?

Yes, someone over the age of 21 years old must be present and able to sign for the delivery in order for the carrier to deliver your order.

Return Policy

Money back refunds given only for product shipped in error or damaged in shipment. Any returns outside of this (including the return of technically flawed wines) will be issued store credit only. For our older wines we generally source straight from Europe. But on some older vintages we will source stateside if the product is in excellent condition. That being said we will strive to insure these older vintage wines are tip-top. However, be advised that for red wines that are ten years or older and whites five years or older, it is the industry standard and the policy of T&K Enterprises LLC (DBA Wine Exchange) that such wines are purchased at the buyer's risk. Caveat emptor.

For technically flawed wines such as youthful wine that has become prematurely oxidised or "Corked": Our policy works on a case by case basis but for most cases we will cover you on the loss. In order to be properly compensated by our distrubutors and suppliers we will require that any flawed wine be sent back to us intact. Customer must place cork back in bottle securely with wine still inside, repack securely in original packing materials or approved wine shipper and send it back to us at the customer’s expense. We will not allow any returns on bottles if less than 50% of the wine is not present in the bottle being returned. Long story short, we need to be able to prove the wine is flawed in order to receive and issue all related store credit. If the wine being returned is received and deemed a legitimate claim, T&K Enterprises LLC (DBA Wine Exchange) LLC will either replace the bottle (if still available) or issue the customer merchandise credit.

 

The customer is solely responsible for shipment of wines. Unless you instruct us otherwise, you agree that we shall arrange, on your behalf and responsibility, shipment with a common carrier to make the delivery. We reserve the right to determine the propriety of shipping instructions and may refuse to ship if we deem it inappropriate or unsafe (example: extreme weather). If shipment is returned for any reason other than Spectrum Wine's error, the customer must pay any additional shipping required, except in instances when damage to shipment has occurred en route.

Fair Use Policy

At our wine shop, we strive to offer the best deals and rewards to our valued customers. However, to ensure fairness and maintain the integrity of our promotions, we have a few important guidelines regarding cancellations and the use of our discounts, promos, and coupons:

Our point rewards, discounts, promos, and coupons are designed for genuine customers who enjoy our products. Any attempts to game or abuse these offers, such as using multiple accounts or exploiting system loopholes, are strictly prohibited.

If we detect any misuse or fraudulent activity, we reserve the right to apply cancellation and/or restocking fees or simply cancel orders at our discretion. This helps us maintain a fair shopping environment for everyone. Our team regularly monitors transactions for suspicious activity. If we find evidence of gaming our system, we may take appropriate action, including cancelling orders and applying fees as necessary.

We appreciate your understanding and cooperation in adhering to these guidelines. Our goal is to provide a fair and enjoyable shopping experience for all our customers. If you have any questions or need further clarification, please feel free to contact our customer service team.